The Unified Communications system allow you to access and command your Voicemail from several devices, IP phone, iPad, mobile phone and Jabber softphone.
For the first use, please take a few minutes to configure your Voicemail.
- Press the Messages button to reach yourVoicemail.
- Type the Personal Identification Code set up by default: 1234 and #.
Press the to return to the Voicemail menu.
- Personalize your Voicemail.
Press the Messages button , then follow the voice prompts to record your first name and name as your greetings message.
If you don’t want to record your name press the #. A message by default will be recorded with your name and firstname.
- Change your Personal Identification Code.
For the first connection at your Cisco Unity Voicemail, the prompt voice ask you to record your Personal Identification Code.
This personal code includes 4 number and enables secure access to your Voicemail.
- Click on the Voicemail icon.
- Click on the “Call Voicemail” button.
- The Voice mailcall window displays. Click on the Keypad icon to display and access the Voicemail menu.
- Follow the voice prompt to record a voicemail greeting, change your Personal Identification Code.
- Click on the red phone icon to end call.
Check your Cisco Unity Voicemail remotely in calling the +41 21 693 90 90.
From another Cisco IP phone…
You wish to consult your messaging from an IP phone inside EPFL:
- Press the Messages button or, press the 3 90 90 or +41 21 693 90 90 button to call the Cisco Unity Voicemail.
- Press the Star button.
- Type your EPFL fixed phone number at format 41 21 693 01 91(must begin without “0” or “+” by directly with 41 21 69!) and end by #.
- Type your PIN code (Cisco Messaging password) and end by #.
Go to the Voicemail Cisco Unity Connection webpage.
- Login: type your EPFL credentials. Then, you are in your Voicemail Cisco webpage.
- Click on Settings to reach the Voicemail configuration webpage.
- Click on Change PIN – Personal Identification Number in the Passwords drop-down list.
- Type your new Personal Identification Number, then click on Save.
Here are the quick access keys to different Voicemail Menus :
- Call your Voicemail from the message key of your IP phone or form the Call Voicemail key of your softphone Jabber.
- Enter your PIN code + #
- Choose which Menu do you want by pressing the correspondent number :
- Send a message : 2
- See older messages : 3
- Configuration options : 4
- List the teleconferences : 6
- Disseminate external messages : 7
- Quit :
- Help : 0
With the Cisco Unity Connection Voicemail you can save several types of Welcome Messages :
- Standard Welcome Message : It is the system default recorded Welcome Message.
- Secondary Welcome Message : Allows to record another Welcome Message which can be used occasionally without deleting the standard one.
- Closing Welcome Message : Specially designed for calls outside opening hours.
- Holiday Welcome Message : Temporary message to activate during your holidays.
- Internal Welcome Message : Intended for internal callers.
- Busy Welcome Message : Message intended for callers when you are already in communication.
To create a Temporary Secondary Welcome Message (it means with a limited date in time) :
- Call your Cisco Unity Connection Voicemail from the Messagekey on your IP phone or by clicking on call the Voicemail from your softphone Jabber.
- Enter your PIN Code + #.
- Press 4 to access the Configuration Options menu.
- Then press 1 to Change the Welcome Message.
- Press 1 to record the message in English and 2 to record it in French.
The vocal Guide says “Your current Welcome Message is the Standard Welcome Message”. And offers to :
- Press 1 to rerecord your Standard Welcome Message.
- Press 2 to activate your Secondary Welcome Message.
- Press 3 to modify your others Welcome Messages.
- Press 4 to listen to all your Welcome Messages.
- Press 0 for Help.
- Press to Quit.
- Press 2 to activate your Secondary Welcome Message. The vocal Guide offers you to :
- Press 1 to specify an end date.
- Press # to not specify any end date.
- Press 0 for Help.
- Press 1 to specify an end date. The vocal Guide offers you to press :
- 0 to set for Today
- 1 for Tomorrow
- 2 for After Tomorrow
- And so on
- 9 to specify a particular end date
- Choose 0 to set today (for example). Then the vocal Guide asks you to set an end time to the minute hh:mm + #. If you enter 1600# (for example), the vocal Guide says :
- “Your Welcome Message will expire today at 16h00“
- “Your Welcome Message is your Secondary Welcome Message“, then you hear the recorded message.
- To rerecord your Standard Welcome Message, press 1.
- To deactivate it, press 2.
Follow the same procedure to change/record the others Welcome Messages.
From voicemail.epfl.ch/inbox (You need to be connected to the VPN when you are outside of the EPFL)
- Select the voicemails that you want deleted and click on the “Delete” button. ( The voicemails are deleted temporarily )
- Click on the menu “Deleted” to view the voice messages temporarily deleted.
- Select them and click on the button “Empty deleted Items” on the right. A window “popup – Clear All” should display. Click on the button “Yes” to delete all voicemails permanently.
From the softphone Jabber (Mac)
- Click the “Voice Messages” button..
- Click on the menu “Inbox“.
- Select the voice messages to delete.
- Click on the menu “Trash“.
- Select the voice messages that you deleted previously and click on the right button of the mouse.
- Click on “Empty Voicemail Trash…” from the context menu.
From the softphone Jabber (Windows)
- Click the “Voice Messages” button.
- Check if the values of the options “View” and “Type” are to All.
- Select the voice messages to delete and press on the “Delete” key of the keyboard.
- Select the value “Deleted” in the “Type” option.
- Select the voice messages that you deleted previously and press on the “Delete” key of the keyboard.
- Click on the button “Yes” from the context menu.
Error message :
“Access to the requested resource has been denied”.
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