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IT Support Service Desk
Hardware computer repair and recycling: IT Repair Center (CRI)
Printer Repair
Printer Repair
The CRI no longer repairs printers.
Services & Resources
Back: Services & Resources
Audiovisual
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Audiovisual troubleshooting
Lending of equipment
Videoconferencing
Video production
Audiovisual support
Advice and purchases
Contact
CAMIPRO Card
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CAMIPRO at a glance
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The system
Identification / validation
CAMIPRO infoterminals
Getting my card
Returning my card
General terms
Lost / stolen / defect card
Access to campus with CAMIPRO
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The access control system
CAMIPRO access managers
Check my access rights (with login)
Payment with CAMIPRO
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CAMIPRO payment
At UNIL
Check my balance (with login)
CAMIPRO features
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Library
myPrint (printing and copying)
Bike-sharing Publibike
Mobility Car Sharing
Green Motion (electric vehicle charging)
Polygrill
Parking (pay green spaces)
Regional transport subsides (employee only)
External Advantages
Problems & FAQ CAMIPRO
myCAMIPRO
Communication
Back: Communication
Promote your activities in the media
Internal Communications
Visual Communication
Social media
Back: Social media
Social media: tips for the EPFL community
Selected service providers
Communicate an event
Wikipedia Project
Demand Management & Masterplans
Equality
Finance
Back: Finance
Fund Management
Back: Fund Management
The Swiss National Science Foundation
The European Commission H2020
Innosuisse
Swiss Cancer League
Other donors
Platform costs
Purchase invoices
Customer invoices management
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Offer and contract
Invoicing
Collection and recovery
Customer risk, litigation and prosecution management
Expense reimbursement
Back: Expense reimbursement
Business expenses reimbursement
Expense Management Tool
Purchase credit card
EPFL individual credit card (CCC)
Planning your trip
Inventory
Insurances
Signature register
Monthly closing
Annual closing
Financial Toolkit
Holding events
Housing
Back: Housing
General information
Back: General information
Scam attempts-warnings
Frequently Asked Questions
Geographical situation and transports
Rental guarantee and Swiss guarantor
Swiss customs & patterns
Contracts templates
Advice to create a flatshare
Furniture sale and rental
Help on legal questions
Insurances
Students with disabilities
Residence permit
I need housing
Back: I need housing
FAQ I need housing
Students: Bachelor-Master-CMS-Exchange
Visiting students
PhD
Interns
Post-docs
Professors, academic guests & visitors
Continuing education & staff
Outpost EPFL: Sion-Fribourg-Geneva
Housing in Sion area
Annonces logement Valais
Housing in Geneva area
Housing in Fribourg area
I provide housing
Back: I provide housing
FAQ I provide housing
Rental of my housing
The arrival of my tenant
The departure of my tenant
Housing options
Back: Housing options
Student halls
Back: Student halls
FAQ Student halls
FMEL – Fondation Maison pour Etudiants
Silo Bleu
Homestudy
Students place 4U
Les Estudiantines
Eglise Anglaise student’s residence
FSLE – Fondation solidarité logements étudiants
Student village
Camp’us
Planète Bleue
Le Cazard
Bon Accueil (for women – in French only)
Pension Bienvenue (for women)
CUC – Centre Universitaire Catholique (in French only)
Les Toches
UNIL-EPFL housing portal
Rooms – external websites
Apartments via real estate agencies
Short term rental offers
Back: Short term rental offers
Temporary housing at les Estudiantines
Eglise Anglaise parahotel
Contact
Human Resources
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Staff members
Back: Staff members
Newcomers’ Guide
Salary system
Back: Salary system
Grids of the EPF functions
Catalogue des profils d’exigence
Horizon
Basic Starting Salary
Management of Swiss National Science Fundation
Student Assistants, Construction Assistants or Temporary Assistants (LEX 4.7.1)
Special bonuses
Getting practical information concerning your remuneration
Back: Getting practical information concerning your remuneration
Child benefits
Pay slip
Salary certificates (for tax purposes)
Tax deduction
Social insurance
Back: Social insurance
SUVA Occupational and Non-occupational Accident Insurance
Loss of earnings insurance (APG)
Maternity
Paternity leave
Pension Fund (PUBLICA)
Social insurances (AVS-AC-PC Families/Vaud)
Understanding expiry and extension of contracts
Back: Understanding expiry and extension of contracts
User Guide Workflow HR CDD extension V2 (only in French)
Understanding change of funding source, working hours or unit
Back: Understanding change of funding source, working hours or unit
SESAME
HR manuel Infocentre
HR Documents and Forms
Understand the illness and injury management process
Managing your leaves of absence (vacation, sick leaves, accidents, leaves)
Back: Managing your leaves of absence (vacation, sick leaves, accidents, leaves)
Bank holidays
Holidays
Managing your working time and absences
Maternity Leave
Paternity Leave
Paid, unpaid leave and specific events
Making changes on your personal data
Benefits
Back: Benefits
Benefits Overview
Loyalty Bonus
Mortgage loans
Offers on SBB passes
Back: Offers on SBB passes
EPFL Transport Directive (Polylex)
SBB GA Travelcard
SBB Free Half Fare Travelcard
Teleworking
Back: Teleworking
Polylex
HR Documents and Forms
ServiceNow
Teleworking
Starting an ancillary activity
LEX, regulations and processes
Back: LEX, regulations and processes
Recruiting staff – Rules and regulations
Absences – Rules and regulations
Teleworking – Rules and regulations
Keep Learning @ EPFL
Leaving EPFL
Back: Leaving EPFL
HR Documents and Forms
PUBLICA (Federal Pension Fund)
Work certificate
Managing your leaves of absence (vacation, sick leave, accident, leave)
Back: Managing your leaves of absence (vacation, sick leave, accident, leave)
Bank holidays
Holidays
Managing your working time and absences
Maternity
Paternity leave
Paid, unpaid leave and specific events
Polylex
Frequently Asked Questions (FAQ)
Your Human Resources Team
Line managers / Unit Administrators
Back: Line managers / Unit Administrators
Recruiting staff
Back: Recruiting staff
E-Recruitment
Regulations applicable to temporary non-academic staff / internships
Basic starting salary of Doctoral Assistants and Postdocs
Civilian Service
Student Assistants (AE), Construction Assistants (AC) or Temporary Assistants (AT) LEX 4.7.1
Work permit and Visa
Hiring proposal
Contract management process for PhD students
Process for managing sickness/accident and long-term absences
Outsourced process for the management of consultants (portage salarial Helvetic Payroll
Regulations applicable to temporary non-academic staff / internships
Process for hosting visiting professors and academic guests
Process for restructuring and closure of units
Teleworking
Salary system
Back: Salary system
Basic starting salary of Doctoral Assistants and Postdocs
Management of Swiss National Science Foundation (SNSF) subsidy supplements
Practical information concerning your remuneration
Back: Practical information concerning your remuneration
Child benefits
Pay slip
Tax deduction
Social insurance
Working time and absence management
Expiry and extension of contracts
Change of funding source, working hours or unit
Annual Interview Objectives setting and Feedback
Frequently Asked Questions (FAQ)
Your Human Resources Team
Frequently Asked Questions (FAQ)
HR Main Topics
HR Documents and Forms
LEX, regulations and processes
Understanding the remuneration system and social insurance
Back: Understanding the remuneration system and social insurance
Salary system
Practical information concerning your remuneration
Social security
Managing your leaves of absence (vacation, sick leaves, accidents, leaves)
Back: Managing your leaves of absence (vacation, sick leaves, accidents, leaves)
Bank holidays
Holidays
Absence and time management
Maternity
Paternity leave
Paid, unpaid leave and specific events
Training offer
Internal trainings
Your HR Team
2023 Satisfaction Survey
Back: 2023 Satisfaction Survey
The context of the 2023 satisfaction survey
FAQ – Engagement survey
Training for staff
Back: Training for staff
Keep Learning
Back: Keep Learning
All your learning opportunities
Your professional path
Back: Your professional path
Starting at EPFL
Back: Starting at EPFL
The Essentials
Back: The Essentials
Data Protection
Research Integrity
Promoting Respect
Welcome Guide
Get advice
Back: Get advice
Tools and resources
About us
Frequently asked questions (FAQ)
Language Centre
Back: Language Centre
Languages
Back: Languages
All modules in German
All modules in English
All modules in French
All modules in Italian
Other languages
Multimedia Centre (EMA) and free access
Practical information
Back: Practical information
Information about dates and deadlines, registration and courses
Access to courses and details of fees
Frequently asked questions
Pedagogical approach
Back: Pedagogical approach
Mission and objectives
Course structure
Type of courses
Resources for language learning
Evaluation and promotion course followed
Plagiarism and illegal copying
Language tests and questions
Back: Language tests and questions
Languages taught and international tests
Tests organised by the Language Centre
Reference levels of the Council of Europe
Staff and projects
Back: Staff and projects
The team
Federal Office of Personnel
Continuing education
Teaching support
IT services & resources
Back: IT services & resources
IT Security
Back: IT Security
Periodic change of GASPAR password
Safe Internet browsing
Loss of smartphone
Loss of laptop
McAfee EndPoint Security 10.7 Antivirus
Phishing: definition and how to prevent it
Keeping your personal smartphone secure
Central Backup for End-users devices
Encrypting the hard drive on your personal computer
Meltdown and Spectre vulnerabilities
IT Support Service Desk
Back: IT Support Service Desk
Software for students
Hardware computer repair and recycling: IT Repair Center (CRI)
Back: Hardware computer repair and recycling: IT Repair Center (CRI)
Presentation of the CRI
Broken IT Hardware
Repair procedure
Where can I bring my broken hardware?
Data Recovery
PC Repair
Mac Repair
Printer Repair
Tablet PC and iPad Repair
IT Hardware Recycling
Securing IT Hardware
Purchasing IT Equipment
Trading IT Equipment
Email, Lists and Calendar
Back: Email, Lists and Calendar
Email
Back: Email
Person’s arrival and departure
Email address for an invited guest
A Service address
Mailbox size and quota
Limit on the number of recipients
Configurations and Support
Best Practices
Mailing Lists
Back: Mailing Lists
Automatic or organisational Mailing Lists
Thematic Mailing Lists
Mailing Lists associated with groups (addresses
[email protected]
)
Usual Mailing Lists (addresses
[email protected]
)
Student and Teachers Mailing Lists Management
Calendar
Back: Calendar
Settings
Organize an appointment or a meeting
Share your calendar – Access a shared calendar
myPrint service
Back: myPrint service
Print procedure
Back: Print procedure
Smartphone Manual
Print queues install
Back: Print queues install
Windows OS
Back: Windows OS
How to install a queue on a “out of domain” computer in IPPS (new method)
How to install a queue on a “out of domain” computer in SMB (old method)
OSX
Color Linux driver Installation
Install with CUPS (Mac, Linux)
Install from command line (Unix)
Get the drivers (Mac, Linux)
Printing
Back: Printing
Options
Release a printing job
Canon printers
Back: Canon printers
Photocopies and scan
Printing and scanning from/to a USB key
Printing options
Cost center selection
Special paper (label, thick paper,…)
Information / Attention
Printers naming convention
Search a printer
Back: Search a printer
Multifunction printers (MFP)
Mono-function printers (SFP)
Plotters (LFP)
myPrint financial account
Back: myPrint financial account
Account balance
Prices
Reload (students)
Employees and guests
Head of unit
Guests print
Back: Guests print
Borrowing a card
Guest account creation
Load money on a visitor account
Visitor rates
Print a PDF file
myPrint Support
Back: myPrint Support
video tutorials
FAQ (Frequently Asked Questions)
Terms
myPrint History
Unified Communications
Back: Unified Communications
Jabber Softphone
Back: Jabber Softphone
Download Jabber
FAQ Jabber
Videoconferencing
Back: Videoconferencing
Zoom
Back: Zoom
FAQ Zoom
Cisco Room Equipments for meetings
Back: Cisco Room Equipments for meetings
Cisco Room Kit
Cisco Room User Guide
Jabber Softphone
Cisco Jabber Guest
Mobile Phone
Back: Mobile Phone
Arrival & Leave
Catalog of mobiles
Single Number Reach
Mobile subscription
IP Phone
Back: IP Phone
FAQ IP Phone
Voicemail
Digital Fax
Poseidon Support, offers and loans for personal computers
Back: Poseidon Support, offers and loans for personal computers
Poseidon services
Why choose Poseidon ?
Laptop loans
Softwares for students
Laptop offers
Back: Laptop offers
Make your school benefit from the Poseidon offers
Contact us
FAQ Poseidon
EPFL websites
Storage of documents
Room Reservations
Back: Room Reservations
Room Reservations with Exchange
ATELA Telephone and postal directory
Back: ATELA Telephone and postal directory
Telephone Directory ATELA
Back: Telephone Directory ATELA
Request a phone number or an attachment to an existing number
Request a new impersonal phone (shared)
International calls (Outgoing rights)
Postal adresses and rooms ATELA
Validation process with ATELA
User account and gaspar password
Back: User account and gaspar password
Gaspar account
Back: Gaspar account
Contact Gaspar administrator
Get a Gaspar account
Passwords
Back: Passwords
Before you lose your password…
Change password
Password’s issues
Strong authentication
Back: Strong authentication
Smartphone or tablet access
Access by authentication token
Activate Strong Authentication on Smartphone
Get a new secret key
Activate and test Strong Authentification with an hardware token
Emergency code list
How to request Strong Authentication again
Gaspar help
Administrator’s tasks
Back: Administrator’s tasks
Creating a Gaspar account
Manage Gaspar’s account
Initialise Strong Authentication for user
Cancel Strong Authentication for user
Groups
Back: Groups
For a mailing list
For access control
Group Search
Basic group data
Manage members
Manage admins
SWITCH edu-ID account
Back: SWITCH edu-ID account
How to get an edu-ID account?
How to affiliate an edu-ID account to EPFL?
FAQ
Network Services
Back: Network Services
Useful links – Network
WiFi
Back: WiFi
Access to epfl and eduroam networks
EPFL Members
Visitor
Library visitor
Campus EPFL guest
Member of Eduroam partner
Wired Network
Back: Wired Network
Access to the wired network
Back: Access to the wired network
Fixed IP address settings
Domain names
Firewall DIODE
Internet access, traffic
Remote Intranet Access
Back: Remote Intranet Access
VPN clients installation
Business Space
Back: Business Space
Bandwidths
Connections
Options
Utilities
Personal Data Protection
Back: Personal Data Protection
General
Back: General
Definitions
Main Principles to keep in mind
Rights of the Individual
EPFL’s obligation
Training
In practice
Back: In practice
Privacy in research
Back: Privacy in research
Data anonymization
Examples and real cases of data processing
Privacy in lab/unit administration
Data Protection Officer
Laws and Regulations
Back: Laws and Regulations
FADP and GPDR
Human Research Act (HRA)
Official Secrecy
Newsfeed
How to notify a Data Breach?
Purchase management
Back: Purchase management
Purchasing at EPFL
Back: Purchasing at EPFL
Purchasing terms and conditions
Signature register
Purchase invoices
Expense reimbursement
Inventory
Specific cases
Back: Specific cases
Fixed assets
Professional fees (natural persons)
Deposit
Cash Management
Real Estate and Logistics
Back: Real Estate and Logistics
Intervention request
Caretakers
Mail
Office furnishings and moves
Stewardship
Signage
Repro – Print Center
Back: Repro – Print Center
Our services
EPFL specific services
Placing an order
Contact
Prices
Literature
Back: Literature
Origami phone holder
Respect
Guides for administrative management
Back: Guides for administrative management
Accreditation
Back: Accreditation
About Accred
Back: About Accred
Objectives
Gouvernance
History
GDPR
Glossary
Contact Persons
Understand Accred
Back: Understand Accred
The Accreditation
Back: The Accreditation
Statuses and classes
The functions
The properties
The Rights
Back: The Rights
Rights related to Financial Centers
Rights related to Units
Granting signatory right
Withdrawing signatory right
Viewing signatory right
Rights renaming
The Roles
Back: The Roles
Roles related to Financial Centers
Roles Related to Units
The Processes
Manage a person
Back: Manage a person
Become an Accreditor (prerequisites)
Create an EPFL digital identity for a person (optional)
Accredit a person
Add/Remove properties
Change a function
Change the accreditations order
Accreditations Life Cycles
Add/Remove permissions for rights
Add/Remove permissions for roles
Administrative approval
Extension and Revalidation of rights or roles
See the Activity Log
My Information
In Relation to Accreditation
SESAME
Back: SESAME
Login help
SESAME applications
Documentation
SESAME training
Absences
Back: Absences
Absences management
Back: Absences management
Absences reasons
Your homepage
How to announce/modify/delete an absence
Manage your weekly presence
How to announce extra hours, overtime hours and extra presences
Understand your holiday entitlement
Understand your hours basket
How to upload my medical certificate
Profiles management
Check your colleague’s absences
Legal bases
Back: Legal bases
Rules and regulations
Bank holidays
Leaves for specific events
Fidelity bonus
HR Documents (unpaid leaves, medical certificat, home office, military service, civil service, cours de répétition, JS)
Help and support
Back: Help and support
Training
IS-Academia
Back: IS-Academia
Access
Back: Access
Access for Bachelor / Master data
PhD Students access
Student CMS, Bachelor and Master
Doctoral students
Teaching staff
Section and Doctoral program Administrators
Polycontrat
Electronic signatures
Back: Electronic signatures
Electronic signatures for external partners
EPFL Websites
Back: EPFL Websites
Request a website
Get an address (url)
Close a website
Support, courses, Web workshop & evolution request
Online help & tutorials for the web
Back: Online help & tutorials for the web
WordPress help
Back: WordPress help
Starting information
Back: Starting information
Planning your site
Getting started
WordPress interface
Login
Blocks
Pages and posts
Back: Pages and posts
Create a new page
Back: Create a new page
Modify a page
Duplicate a page
Managing pages
Deleting a page
Revisions
Translating a page
Page or Post
Create a new post
Back: Create a new post
Display posts
Categories and tags
Manage categories
Manage tags
Modify a post
Posts management
Translate a post
Delete a post
Text tools
Back: Text tools
Text
Linking to a web page
Linking to a file
HTML Code
Images
Back: Images
Images using Classic
InLine images
List of blocks
Back: List of blocks
Alert
Button
Caption Card
Card Deck
Carousel
Contact
Courses
Cover
Custom highlight
Custom teasers
Definitions list
Enlighter Sourcecode
FAQ
Gallery
Google forms
Hero
Images
Infoscience search
Introduction
Links Groups
EPFL Map
Memento
Minicards
News
Page highlight
Page teasers
PDF Flipbook
People (List of)
Post highlight
Post teasers
Quotes
Scheduler
Social feed
Social share
Social Share Follow
Student projects
Table (EPFL Table)
Table Filter
Tableau
Toggle
Video
Media Library
Back: Media Library
Files management
Display options
Site Management
Back: Site Management
Editing rights
Homepage
Tags management
Error 404
Inside | Intranet
Back: Inside | Intranet
FAQ inside
Language settings
Profile settings
Menu management
people.epfl.ch help
Back: people.epfl.ch help
General settings and access of people pages
Back: General settings and access of people pages
Who has the right to a people page?
Usage Guidelines
Visibility of a people page
Update my information
Back: Update my information
Modify name(s) and surname(s)
Change profile picture
Update contact information
Add general information
Add CV (biography, mission, current work, formation, awards)
Add fields of expertise and professional IDs
Add publications
‘Teaching and Phd’ and ‘Research’
Add links, images or documents
Tools for webmaster
Back: Tools for webmaster
Directories settings
actu.epfl.ch help
Back: actu.epfl.ch help
Suscribe to a news channel
Manage a news channel
Back: Manage a news channel
Ask for a news channel
Archive a news channel
Access your channel (how to login)
Manage articles (modify, copy, change date,…)
Manage the sections (projects)
Manage subscribers to your channel
Obtain statistics on a news channel (Google Analytics)
Give the administration rights of your news channel
Write a news article
Back: Write a news article
Add an image and/or an image gallery
Add a video
Translate an article
Save, preview and publish
Language management on actu
Create a newsletter
Back: Create a newsletter
Write and send a newsletter
Manage a newsletter’s subscribers
Manage, modify your newsletters
(Un)subscribe to a newsletter
Newsletters’ display
Newsletter’s sender’s address
Actu webmaster’s tools
Back: Actu webmaster’s tools
actu RSS Feed
memento.epfl.ch help
Back: memento.epfl.ch help
Home page, channels and display order
Subscribe to a memento
Make an announcement
Back: Make an announcement
Publish and broadcast an announcement
Modify, delete, cancel, duplicate an announcement
Announce a grouped event
Send a reminder
Delegate your announcements’ management
Create and manage your memento
Back: Create and manage your memento
Ask for a local memento
Archive a memento channel
Moderate received announcements
Manage, modify, delete, display your announcements
Import other announcements
Copy another memento’s contents
Add another admin to your memento
Modify your memento’s parameters
Get statistics (Google Analytics)
Language management
Webmaster’s tools
Back: Webmaster’s tools
Memento RSS feed
Online video-sharing platform
Back: Online video-sharing platform
How to publish and share videos in mediaspace
Migration from Switchtube & SwitchCAST to mediaspace
Plan & geoportail help
Back: Plan & geoportail help
Features and interface of plan
How to obtain URLs for places or rooms
Geoportail features
Web Editorial Guidelines
Back: Web Editorial Guidelines
Writing rules: guiding principles
Writing rules: in practice
Back: Writing rules: in practice
Typographical rules
Rules for media (photos, videos…)
Rules for hypertext links
Rules for social networks
Rules for browsing
Web rules: a few examples
Back: Web rules: a few examples
Short articles: an example
Medium length articles: an example
Full-length articles: an example
Referencing an image: an example
Using a photo gallery: an example
Using a video: an example
Short contents: a few examples
Web Graphical Charter
Back: Web Graphical Charter
Template for laboratories
Legal recommendations for publishing on the EPFL web
Back: Legal recommendations for publishing on the EPFL web
Use of Google Analytics
EPFL Webmaster Guidelines
News & Newsletter about EPFL Web
Back: News & Newsletter about EPFL Web
Newsletter #3 – October 1st, 2020
Newsletter #2 – March 2nd, 2020
Newsletter #1 – Nov 7th, 2019
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