Download Jabber

The latest Cisco Jabber version deployed to EPFL is version 12.1.1
To install Jabber from outside the EPFL network, you have to use a VPN connection.
When you connect for the first time, use [email protected] . Thereafter, just type in your username.

Download Cisco Jabber

  1. Download the latest deployed version at EPFL of the Jabber client : Jabber for Windows
  2. Authorize the program to execute
  3. Accept the conditions of use
  4. Click Finish to launch your new installation
  5. Log in with [email protected] for the first time. The password is the same as for Active Directory. For future connections, the username is the same.
  6. To facilitate your connection to the softphone, and avoid re-typing your details at the next session, tick “Sign me in when Cisco Jabber starts
  1. Uninstall any old Jabber installation
  2. Download the latest deployed version at of the Jabber client: Jabber for MAC: Jabber for MAC
  3. Unzip the zip file and double-click on the «Cisco Jabber» file to start the installation
  4. Enter the Mac password
  5. Click “Accept” to accept the terms of use of the application and continue.
  6. Launch your new installation
  7. Log in with [email protected] for the first time. The password is the same as for Active Directory. For future connections, the username is the same.
  8. To facilitate your connection to the softphone, and avoid re-typing your details at the next session, tick “Sign me in when Cisco Jabber starts
  1. Make sure that WiFi is enabled and connected ? Go to Google Play store
  2. Search for Cisco Jabber ? Install
  3. Open or launch Cisco Jabber App
  4. Accept End User License Agreement
  5. Touch Get Started
  6. Allow Cisco Jabber to make and manage phone calls
  7. Allow or Deny Cisco Jabber to access your contacts
  8. Allow Cisco Jabber to record audio
  9. Ignore battery optimisations? YES
  10. Enter your UserID following of the domain name @epfl.ch ? Click on Continue
  11. Enter your UserID and Password (Gaspar) ? Click on Connection
  12. Cisco Jabber is now configured

The UC team does not offer support for the Cisco Jabber for Android.

  1. Make sure that WiFi is enabled and connected ? Go to App Store
  2. Search for Cisco Jabber ? Download
  3. Open or launch Cisco Jabber App
  4. Accept user agreement
  5. Touch Get Started Now
  6. Enter your UserID following of the domain name @epfl.ch ? Click on Continue
  7. Enter your UserID and Password (Gaspar) ? Click on Connection
  8. Cisco Jabber is now configured

The UC team does not offer support for the Cisco Jabber for iPhone/iPad.

  • The Cisco Jabber client automatically prompts you to install the latest upgrades when you re-start the Softphone.
  • If the automatic update doesn’t work, you must begin a manual installation by following the installation procedure described above.

Settings of Cisco Jabber

The Jabber Installation Options are accessible via Setting Icon > File > Options

PrtSc Réglages 1

Microphone and loud-speakers.

Select the output device to be used by clicking on Audio in the Options panel.

Printscreen réglages audio

In this panel, you can test the functioning of the loud-speakers and adjust their volume.

If multiple loud-speakers or microphones are available on your PC or Mac, you can change the order of use of these devices by clicking on the Advanced button.

Printscreen réglages audio avancé

Sound system.

In Windows 7, by default, all applications have the same sound level. However, you can modify the volume in the Sound Mixer menu. To do this, right-click on the Sound icon Heure et date système next to the system clock. You can then adjust the volume of the loudspeakers, Cisco Jabber, etc…

Mélangeur de volume

By default, Windows 7 reduces the volume of other system sounds by 80% when it detects communications.

Video.

You can test here the webcam you use for your communications with Jabber softphone.

Réglages vidéo

By clicking on Advanced, you can organize your video devices by order of preference.

Réglages vidéo avancé

Availability status.

Manage your status according to your activity on your PC or Mac, and/or your calendar.

For example: If you tick “In a meeting (according to your calendar)” when you record an event in your Outlook calendar, when the event starts your status automatically changes to “In a meeting“.

Réglages Statut Présence

Sounds and Alerts.

Here, you can personalize your Sounds and Alerts. Choose your favorite ringtone, or a warning sound for when you receive a chat message, or instruct Jabber to switch off the ringtone when you are already on a call, etc…

Sons et Alertes

Privacy.

You can choose who can view your availability status, and send you messages either internally to your domain (epfl.ch) or externally. If you choose to tick the option “Block Everyone“, the people in your contact list or those you have authorized will not be blocked.

Copie d'écran confidentialité.

By clicking on Advanced, you can specify those contacts that you want to block.

PrintScreen Confidentialité Avancé

Integration.

You can choose to integrate your Outlook Calendar in your Jabber Softphone and benefit from a richer experience (dynamic availability status, receipt by e-mail of voice messages in Outlook, etc…).

Printscreen Intégration avec Outlook

The installation options for Cisco Jabber Softphone Mac are available at Toolbar Mac > Jabber > Preferences

Options Jabber Mac

Microphone and loud-speakers.

Select the output device to be used by clicking on the Audio/Video tab.

Jabber preferences audio/video

Test the correct functioning of the loud-speakers, the microphone and sounds (ringtones etc.) and adjust the volume.

If multiple devices are available on the machine, indicate the order of their use by clicking on the scrolling list.

Sound system.

In the system preferences, select Sound.

Son système Mac

Select the devices to be used for incoming (input) and outgoing (output) sounds.

Example: select the headphones as the device to use for an incoming call. As a result, the sound alarm for an incoming call will ring in the headphones and not on the Mac.

réglages sons systèmes

Availability status.

Manage your availability status according to your activity on your computer and/or according to your calendar.

For example:

  • If you tick “Show me as away“, when you haven’t used your Mac for 15 minutes your status automatically becomes Away.
  • If you tick “Show me as in a Meeting“, when an event is recorded in your Outlook calendar your availability status automatically becomes “In a Meeting“.

Gérer la présence avec Jabber

Privacy.

You can choose who can see your availability status, and who can send you messages either internally to your domain (epfl.ch) or externally. If you choose to tick “Manage Blocked People“, the people in your contact list or those you have authorized will not be blocked.

For example, you can choose to accept automatically all the invitations from EPFL internal people, but in contrast to receive a message to accept (or not) external people

Confidentialité Jabber Mac

Useful links

Requirements for Cisco Jabber 12.6

First steps with Cisco Jabber