IT Support

User support

Through its Service Desk, various specialized teams and its online portal, EPFL offers you a wide range of support in your IT activities.

Access to the support platform

Report a problem, track requests, view status of IT services

Service Now PDF guide

How to use the support platform

Permanence Service Now

Every Thursday 10:00- 11:00 practical help on the platform


Our Service Desk supports all your IT problems & queries

Monday to Friday: 08:00 - 18:00

Access to the Service Desk platform

mail: [email protected]
phone: 021 / 693 1234