Terms of service and special conditions relating to the use of EPFL print services

The purpose of myPrint service is to centralize the printing/copying procedure within EPFL and to make it accountable.


Within EPFL, the rates charged are the same regardless of the printer used. Visitors rates are a little higher. The price includes T.V.A. (Value Added Tax)

Each print is charged according to the format used (see price list).

If the format is not recognized by the accounting system or if the wrong printer driver is used, the print is cancelled.


Anyone who has an EPFL accreditation automatically has a PRINT ACCOUNT which allows him to use the School’s printers integrated to myPrint.

At the start of each semester, all EPFL students receive on their print account, an “allocated credit” destined for printing on printers connected to myPrint service. The amount of this allocated credit can vary and does not constitute a right. Once this credit has been used up, it is necessary to recharge your account to keep printing. Schools and colleges have the option to allocate supplementary credit to their students.

Employees do not receive an allowance and print “on credit”. An invoice is sent to the head of the unit for which they work at the end of each quarter. Staff member with more than one accreditation have the choice of assigning the cost center when they authenticate on the multifunction printer.

List of available printers

A list and a map help users to locate available printers . The print queues are to be installed by following the procedure described on myPrint website.


Students documents are only printed if there is enough credit to print all pages of the document; therefore there will not be a partial print. Students will receive a message (by email) if their credit is below that which is required to print the document sent. It is recommended to regularly check your print account status.

Credit and recharge

The eventual semester allocation is credited automatically; this is effected the moment you arrive in EPFL, giving students the access (independent of the faculty) to print from the moment their account is activated, without the need for any further procedures.

If the users don’t have any credit left they can recharge their account via a web page.

The owner is responsible for the amount charged on his/her account. The account is personal and the username/password should not be given to others.

No credit or amount will be refunded even if the account has been abused by individuals other then the owner.

Credit duration – End of studies

The print credit is carried from one semester to the next.

The print account is valid throughout the duration of studies. The account is linked to the CAMIPRO login (user name and password) and will be deleted at the same time as the login.
The closing of a login account (due to end of studies, …) brings with it the closing of the print account. Unused credit can be reclaimed by the user. Unused credits may be returned, up to the amount reloaded by the user during the current academic semester. Claims are only accepted within 1 month after account closure. Beyond this point, all remaining credit will be affected to system functioning.


Only (and all) print jobs actually output from multifunction printers are charged; as a result, even the printed pages reporting an error (such as a mail transmission error) are billed to the user. Print jobs cancelled directly on single-function printers will be charged.

The semester allocation takes into account credit lost due to machine malfunction such as paper jam, direct cancelling on the peripheral, etc. If the credit lost is above CHF 5.00 a reclamation can be made to the corresponding service.

Any disputes on a recharge carried through the payment via Camipro application can be addressed to [email protected] accompanied by a proof of transaction.

Rules for centrally acquired devices (myPrint multifunctions printers)


A centrally acquired device is defined by the financial support of its acquisition by a central entity of the School, such as DSI. As a result, its use can not be restricted to a few privileged users. The device must be located in an open access area to allow as many people as possible to use it.
To offset the high cost of renting, the annual number of copies / impressions must be more than 40,000. In the event that a multifunction printer does not meet these criteria, the DSI reserves the right to move the machine to a more strategic location after discussion with the Faculty Computer Manager concerned.

In general

Being part of myPrint, consumption on such devices is accounted for.
Students are required to pay for their own consumption in excess of the optional six-month allowance.
The devices available to employees are also subject to accounting. A billing is made at the end of each quarter.
Paper supply and regular maintenance are done by a Canon technician. Hardware failures are supported by the support service of the manufacturer as part of the warranty, through the DSI Service Desk failures such as difficulty of use or configuration issues are to be addressed to Service Desk.


Each user is identified on the multifunction devices with his Camipro card which must be presented to the device, whether for copying, printing or scanning. No anonymous action is allowed.

The user is responsible (ethically and financially) for all actions performed on the MFP when logged in. Therefore, it is strongly advised to ensure that you log out when your own work is finished. Indeed, an account remains “open” by default and only closes after 2 minutes of inactivity. This period of time, even if it is short, could allow malicious users to photocopy, print or send an email from the account left open by mistake. No refund request will be taken into account for any oversights of disconnection.

Modification of current conditions

The current conditions can be modified at any time, on the decision of the myPrint pilot committee.


The holder of the print account may not claim damages for technical incidents and service suspension, whatever the nature or cause of unavailability of their account.

Swiss law applies to the terms of service. In case of a dispute the place of jurisdiction is Lausanne.


       Applicable from the, 12th of March 2019, updated 24 april 2023