Student services

The EPFL “Student Services” desk is the main contact point for all academic queries

For EPFL students or doctoral students, whether recently arrives or recently graduated, whether you have a doubt, a question or a problem. The “Student Services” Hotline is the focal point to process all your requests.

  • Receiving and processing students’ requests by e-mail, phone or in person.
  • Immediate response or rerouting to the department in charge according to the nature of your request.

A question ?

Please contact the Student Services Hotline preferably in the following order:

  • Look up our information pages on the website EPFL studies.
  • Send an e-mail
  • Go to the Student Services desk during office hours (see below)
  • Call 021 693 43 45 (you will get voice mail outside office hours or if the office is busy)


Summer timetable
From Monday 8th July to Friday 30th August 2024
In-person: 10am to 5pm
Phone: 10am to 12pm and 1:30pm to 5pm


Regular timetable
From Monday to Friday
In-person: 9am to 5pm
Phone: 9am to 12pm and 1:30pm to 5pm

[email protected]

0041 21 693 43 45
BP 1229 (bâtiment BP)
Station 16
CH – 1015 Lausanne

Free WebCall: click here

[1st July 2024 update]

Access map