Student services

The EPFL “Student Services” desk is the main contact point for all academic queries

For EPFL students or doctoral students, whether recently arrives or recently graduated, whether you have a doubt, a question or a problem. The “Student Services” Hotline is the focal point to process all your requests.

  • Receiving and processing students’ requests by e-mail, phone or in person.
  • Immediate response or rerouting to the department in charge according to the nature of your request.
  • Depending on the problem, an appointment can be made for you with a member of the Student Services staff.

A question ?

Please contact the Student Services Hotline preferably in the following order:

  • Look up our information pages on the website EPFL studies.
  • Send an e-mail
  • Go to the Student Services desk during office hours (see below)
  • Call 021 693 43 45 (you will get voice mail outside office hours or if the office is busy)


From Monday to Friday : 9h00-18h00

End-of-year opening hours
Monday 23rd December : 9:00-18:00
Tuesday 24th December : 9:00-12:00 
Wednesday 25th December : Closed
Thursday 26th December : Closed
Friday 27th December : 10:00-15:00
Monday 30th December : 10:00-15:00
Tuesday 31st December : 10:00-12:00 
Wednesday 1st January 2020 : Closed
Thursday 2nd January 2020 : Closed
Friday 3rd January 2020 : 10:00-15:00 

[email protected]

41 21 693 43 45
BP 1229 (bâtiment BP)
Station 16
CH – 1015 Lausanne

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