Where to get help


If you are subjected to aggressive or threatening behavior (related to issues of personal safety), call +41 21 693 30 00 (or 115 from an EPFL land line). Staff from the EPFL Security and Safety department will come to your aid.

If you’re concerned by a psychosocial risk, talk about it as soon as possible and ask for help. Silence does not solve anything. It can have a negative effect on your physical and/or mental health. In case of harm to the health or personality, silence allows the situation to continue without solution. To contact the relevant instances, consult the Trust Point tool by clicking on the umbrella below.

Initial action

If possible, try to gain a clear understanding of the situation and the behavior that is problematic to you.

Note down what happened, where, when and in what context the event took place, and who may have witnessed it. These notes will be important to substantiate the facts.

It is always advisable to talk to someone in your immediate circle that you trust as soon as possible: your doctor, family, friends or classmates. Don’t wait to ask for help.

Two types of approach are possible

To get the support you need and put an end to a harassment or other situation, two types of approach are possible:

  • an informal approach
  • and a formal complaint.

You will find more information on both types of approach under Report a case.

In principle, no information will be shared without the express consent of the person concerned. However, in certain circumstances, we may be required to act and share information, particularly in cases covered by criminal law.

Des étudiant·es à Vivapoly, devant le Rolex Learning Center © Alain Herzog / EPFL, 2022

Resources, courses and practices for taking care of your mental health and well-being.

Illustration représentant le Trust Support network de l'EPFL sous la forme d'un parapluie

Internal and external instances of EPFL with a mandate to provide initial assistance in situations of discrimination and psychosocial risks.

Aurélie de Francesco © Alain Herzog / EPFL, 2021

The person of trusted and mediation service is part of EPFL’s desire to protect the health of its community members, be they staff members, students or PhD students.