SV-IT offers a wide range of competences to support the usage of Computers for professional purposes. We have extensive knowledge to support any kind of hardware and the most popular Operating Systems such as Windows, MacOS, UNIX, iOS, Android.

In order to get support from the SV-IT team, please download, install and run the Teamviewer application with this specific link.

EPFL offers a centralised printing system named MyPrint. It works for Windows, MacOS  and Linux OS and allow to

  • centralize the printing/copying/scanning on high quality printers
  • make it accountable

Printers location

Installation procedures

EPFL offers to every staff or student an email, calendar and contact management system based on Microsoft Exchange.

You can easily configure your account on your device (Windows, MacOS, Linux, iOS, Android, etc…). More information here.

Your Mailbox is accessible also using as web browser .

An antispam filter is also activated by default and can be configured here.

Please make sure you respect the EPFL regulations and guidelines and Rules For Good Practice Of Email Use FSV

SV-IT can help you to :

  • Activate network plugs at your workspace
  • Configure the WI-FI on your devices
  • Install and configure the VPN

And for any specific network request.

EPFL provides a visioconferencing system named Zoom.

Zoom allows the :

  • Direct or delayed retransmission of seminars, conferences, thesis defence, presentations, meetings…
  • Virtual gathering of different rooms, geographical area or working group
  • Communication in a working group with up to 50 or more simultaneous participants via the webinar option (10’000 viewers)
  • Screen or application sharing to a remote correspondent
  • Anything requiring remote communication.

SV-IT offers a extensive support for the use of Zoom, the configuration of conference rooms or setup of live broadcast and video recording.

NOTE: For live broadcast, please contact SV-IT HelpDesk at least 7 days in advance.

Please read our EPFL Zoom User manual (french) or search for information on the Zoom support portal

VPSI also provide general information about the Zoom service here.

Do not hesitate to contact [email protected] for any question.

Each user is responsible for his/her data!

Do you know when your computer and data were last saved ?

If you can not answer this question, then you need to worry and contact the SV-IT HelpDesk as soon as possible. We can advise you on the use of the EPFL IT services that are the best suited to your needs in order to minimize the risk of losing your data.

To protect yourself, EPFL offers a complete backup system for your personal computer. It is provided for free by the VPSI. The system is Win / Mac / Linux compatible and respects the protection of your personal data. To benefit of this system, please send us an email so we can grant for a license.

Download the client (All OS)

NOTE : Please do not forget to activate the client once installed.

This back-up system is intended only for EPFL employee’s laptops.

Each user can back up two computers (one Mac, one Windows) while remaining within a 500GB quota per user.

The default configuration of inSync backs up only the user directory (/Users/* OR \Users\*), but you can manually add additional directories to be backed up.

SV-IT is committed to support this service, but it is the responsibility of the user to control that the backup is actually done. InSync sends an alert message to the user when his backup is not done after a week delay.

Please contact the SV-IT Helpdesk promptly if you are alerted of an anomaly in your backup.

In case of data loss, file recovery can be done either :
  • By yourself directly via the web at
  • By the SV-IT team, with your approval (checkbox) in the inSync client installed on your computer.
The backup has a 90 day retention.
Please be aware this system is not intended to be an archive. When you delete data from your computer, inSync will only retain it for 90 days and then delete it as well.

In June 2019, EPFL decided to issue a new Directive because, although EPFL provides its employees with all the computer equipment they need to do their jobs, some employees use their personal computer equipment for work-related tasks, and some unit heads ask their PhD students to perform work on their personal computer equipment.

“Personal computer equipment” here refers to all hardware and software used to process and send data – such as smartphones, laptops, PCs, tablets, external hard drives and cloud services – and that belong to or are rented by an employee or are provided to an employee by a third party.

The new Directive does not change your requirements in terms of making sure that you have the appropriate licenses for any software you use on your personal computer equipment and that you are authorized to install that software on your private equipment. The introduction of this new Directive is a good opportunity to check your software licenses, which you can do here.

What does change is that you can no longer obtain new software by adding your personal computer equipment to EPFL’s accounting inventory. Personal computer equipment that is currently on the list will eventually be removed. Having computer equipment on the list during the interim period will not give you the right to have software installed.

From now on, you will be required to clearly indicate any professional data that you have stored on your personal computer equipment, using the resources we provide. This could entail, for example, moving the data to a drive whose name clearly indicates that it contains professional data.

You must also regularly back up any such professional data on an EPFL drive. Your unit manager will indicate how often and where you should back up the data based on how important they are. We can provide you with an automatic back-up system if you like; contact your local EPFL tech support desk (SV-IT) for more details.

In addition, you should make sure that any personal computer equipment you use for professional purposes is fully secure. At a minimum, we suggest you install the latest antivirus software and activate automatic scans, regularly update your operating system and all software and applications you use, password-protect your device and use a screen saver with a password. These are basic but effective measures.

Employees who have sensitive data – such as data subject to professional confidentiality laws, Switzerland’s data protection act (Loi sur la protection des données) or the EU General Data Protection Regulation – stored on their personal computer equipment must encrypt the storage device (whether it is a hard drive or a USB stick) after backing it up. The encryption key should be stored in a separate, secure location. More information is available on the IT Security website.

EPFL offers a wide range of licensed softwares through

Please be aware that softwares have specific conditions of use. You can read them translated and simplified here.

Upon your engagement at the EPFL, you will be provided with an EPFL account including a username and a password.
These data are strictly confidential and are not to be revealed under any circumstances !
Your personal credentials will give you access to all EPFL resources.
Be extremely careful if you receive email requests that ask you to enter your password. If you have any doubts, please contact us.$
Please keep in mind that the IT support staff will never ask you for your password and please do not share your password with anybody.
Each user using EPFL IT resources is required to be aware of the directive for the use of EPFL’s electronic infrastructure as well as the information systems security policy available here

Everything your need to know about the EPFL website accessibility.