EPFL DSI (former VPSI)

Company :

DSI: IT department of EPFL

Use of SEAM :

EPFL, the Swiss technical university in which SEAM is developed, has an IT department of approx. 150 people, called DSI. Overall EPFL has 300 people working in IT. In September 2014, the VPSI (now DSI) decided to initiate a reorganization project to become more service oriented. The goal is to bring more values to the IT users while having more efficient IT architecture. SEAM was used as a template for this new organization and to write the IT strategy and governance document. 

This image was sketched to capture the 5 management dimensions necessary to run the EPFL service organization

Quote :

The SEAM approach was essential to understand how to articulate all the management dimensions found in a service organization. It allowed us to make it concrete and understandable.” 

Didier Rey, Vice-President Delegate, Vice Presidency for Information Systems