Company :
Nexell GmbH, based in Switzerland & Germany is a local Certified Cloud Alliance partner. Founded in 2002, Nexell helps corporates in the field of CRM (Customer Relationship Management). Services, technologies and strategies culminates from years of experience with large and small firms, resulting in a set of best practices which are applied to all our projects, big and small, locally and internationally.

Use of SEAM :

We are using SEAM method to identify during the pre-sales discussions which features of Salesforce CRM must be activated to bring value to our customers. We are also using SEAM to better understand relationships between project stakeholders and identify pains/gains within the organization. 

A typical system view capturing, for a CRM project, 3 levels of an organization (market, organization, supplier). Such view is found in workshop summaries.

Quote :

“The SEAM approach was essential for scoping business requirements for complex sales and aligning IT solutions with customer expectations.” 

John Sas, Managing Partner