During your trip

If you run into a problem while you’re away – such as an illness, a severe storm or a last-minute change of plans – this page tells you who you can contact for help.

Do you have a toothache and need to talk to a dentist who speaks your language? Did you hear that protest marches will be taking place in the city you’re visiting, and do you want to know how to stay safe? Did your passport or other important document get lost or stolen?

 

Who to call with a question?

If you’re on an EPFL business or educational trip, you can contact the experts at International SOS for medical, travel or other forms of assistance, free of charge. International SOS offers online support, a global network of 27 assistance centers, and a 24-hour hotline with advisors who speak your language.

For more information about the services available under our travel assistance program, visit our International SOS webpage.

 

How to change your travel bookings?

Call the EPFL travel agency at +41 58 322 24 30

That’s all you need to do – the travel agents will be happy to answer any questions you may have and help you finalize your plans.

If you entered your trip information into the MyTrips system manually, you can change this information by logging into your account. The changes you make here will be automatically entered into our database.

For instructions on how to enter this information, see Using our travel assistance program.

If you entered your trip information into the MyTrips system manually, you can change this information by logging into your account. The changes you make here will be automatically entered into our database.

Internships that are not mandatory or that are carried out as part of the Ingénieurs du Monde program are not eligible for the travel assistance program.

For instructions on how to enter this information, see Using our travel assistance program.

  • Only trip coordinators and administrative assistants can change students’ trip information in the MyTrips system. Contact your trip coordinator or administrative assistant to have this information changed for you (Manual Trip Entry)

The changes will be automatically entered into our database.

For instructions on how to enter this information, see Using our travel assistance program.

 

 

If your destination changes, don’t forget to look up your new destination on the International SOS website.

 

 

Using our travel assistance program

Our travel assistance program is designed to help you stay healthy and safe while you’re on an EPFL business or educational trip.

Travel risk map

Consult our risk map in order to obtain information on your destination.

Download the International SOS app

The International SOS app for smartphones lets you plan your trip easily, receive customized travel alerts and contact an assistance center at any time of day or night.