Operations & Infrastructure IT
Our mission and objectives
Thanks to its horizontal function, the service IT Infrastructure and Operations guarantees availability, performance and security of infrastructures.
In addition, our service also manages data centres and private/public clouds, including supervision of physical facilities, resource virtualisation, capacity management, security, and cost optimisation.
Our 4 main areas
Infrastructure Design and Planning
This activity involves creating IT infrastructure plans tailored to the specific needs of EPFL’s various internal clients. It includes assessing technical requirements, selecting appropriate technologies, and designing a network and systems architecture that supports the school’s strategic objectives.
Deployment
This activity covers the practical implementation of the IT solutions designed. It includes coordinating infrastructure deployment projects, managing change to minimise disruption, and ensuring that new infrastructure is seamlessly integrated into the existing environment.
Production Operations Management
After deployment, this activity focuses on maintaining and monitoring production infrastructure. This includes performance monitoring, incident management, regular maintenance, and necessary updates to ensure the availability, security, and efficiency of IT systems.
Technical Support
This activity provides vital technical expertise to resolve complex issues, guide infrastructure improvements, and ensure that deployed solutions remain compliant with evolving standards and requirements.
The services we offer
Service Desk
The Service Desk is the central point for all IT support requests. It includes the 1234 call centre for calls and incidents, as well as a physical counter for direct support.
The Poséidon service specifically supports students.
The Service Desk also manages the drop-off and collection of equipment at the repair centre, including mobile phones.
End User Platform
This service manages employees’ workstations and equipment, ensuring they function properly, are secure and are kept up to date. It covers several key services:
- MyPrint, a centralised printing system with “follow-me” tracking.
- Laptop backups to protect data.
- Fleet management via WorkspaceOne, to remotely manage, secure and update IT equipment.
Telecom
This department manages the communications infrastructure: Internet access, WAN between campuses and internal networks. It handles landlines and mobile telephony, including indoor coverage, as well as videoconferencing solutions for reliable on-site and remote communication.
Software-Defined Data Center (internal page)
This service manages the private XaaS cloud, offering flexible on-demand computing resources. It administers central storage systems (SAN, NAS, S3) to ensure availability and performance, as well as the central backup system to protect and restore critical data.
All these resources are accessible via a single portal, simplifying access and user autonomy.
Middleware Services
This service manages the M365, Microsoft Azure, and Google Cloud public clouds, ensuring smooth and secure messaging. It also orchestrates database cluster management to ensure application performance, availability, and security.
Finally, it distributes essential software to employees and students, providing them with the tools they need to work and learn effectively.
Contact
Service Desk
Avenue Piccard
CH-1015 Lausanne
Email: [email protected]
Phone: +41 21 693 1234
Monday to Friday: 8am – 6pm