Penalties rules

No show penalties

• Principle

• • No show :
    • Penalty if one slot is booked and nobody uses it.
  • Cancelation fees
    • No penalty if reservation is canceled more than 24 hours
    • No penalty if reservation is canceled less than 24 hours and another user booked it
    • No penalty if reservation is canceled less than 24 hours and somebody used the slot.
    • Penalty for canceled reservation less than 24 hours, and nobody used the slot.

Cancelation rules

• No penalty if canceled more than 24 hours
• No discount versus cancelation time less than 24 hours
• The sooner you cancel your reservation slot, the better, as somebody can book it and use it.

Move

• You can move a reservation slot without fees, if a slot is available before.
• The system will proposed you a list of target slot for moving.
• The list is restricted to

• • the period prior the date of your actual reservation slot
  • available slots (not booked, during working hours)
  • compatible slots (same machine configuration).

• Your responsibility is transferred from the initial slot to the new slot, with standard rules applied to the new slot.