Penalties rules

No show penalties

  • Principle
    • No show :
      • Penalty if one slot is booked and nobody uses it.
    • Cancelation fees
      • No penalty if reservation is canceled more than 24 hours
      • No penalty if reservation is canceled less than 24 hours and another user booked it
      • No penalty if reservation is canceled less than 24 hours and somebody used the slot.
      • Penalty for canceled reservation less than 24 hours, and nobody used the slot.

Cancelation rules

  • No penalty if canceled more than 24 hours
  • No discount versus cancelation time less than 24 hours
  • The sooner you cancel your reservation slot, the better, as somebody can book it and use it.

Move

  • You can move a reservation slot without fees, if a slot is available before.
  • The system will proposed you a list of target slot for moving.
  • The list is restricted to
    • the period prior the date of your actual reservation slot
    • available slots (not booked, during working hours)
    • compatible slots (same machine configuration).
  • Your responsibility is transferred from the initial slot to the new slot, with standard rules applied to the new slot.