The Business Application unit is the DSI’s application partner. It oversees the management, evolution, and support of a portfolio of critical solutions, while also steering the school’s strategic digitalization platform.
Its missions and objectives focus on delivering an end‑to‑end service, ranging from expert user support to strategic oversight (Service Management). They also aim to ensure continuous alignment with the real needs of the community by guaranteeing the performance and relevance of the services provided. Finally, a key priority is automation, particularly through the development of new solutions on the ServiceNow platform, in order to enhance the efficiency of EPFL staff.
Main activities
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Platform Engineering & Development: Designing, configuring, and automating the ServiceNow platform.
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Application Lifecycle Management: Steering, enhancing, and providing expert support for business applications.
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Change Enablement: Translating end‑user needs into technological solutions.
Main services
- ServiceNow: Strategic platform for service management (ITSM) and operations.
- Catalyse (iValua): EPFL’s procurement platform.
- Cristal: Infrastructure and building management and maintenance system.
- Sésame: Service portal.