“Administrative Support” Help desk
An administrative issue?
Certain situations can sometimes become complicated, such as:
- Have you never received your family allowances even though you think you are entitled to them?
- Is your landlord refusing to return your rental deposit?
- Has your student job failed to pay you for all the hours you worked?
- Are you experiencing difficulties with your residence permit or its renewal?
You’re not alone
As you’ve probably guessed, we are here to help you navigate issues such as:
- Social insurance (health insurance, premium subsidies, unemployment benefits, family allowances, etc.)
- Employment law (student jobs, internships, wages, salaries, contracts, etc.)
- Tenancy law (housing, security deposits, conflits, rental scams, etc.)
- Immigration law (residence permits, permit renewals, etc.)
How can we help?
Our support is designed to:
- Ensure you have all the information you need to make informed decisions based on your situation.
- Provide guidance and direct you to the right resources, and, when needed, support you with your administrative procedures.
- Help put practical solutions in place to address the challenges you are facing.
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Too many students waste time, money, or worse yet their entire academic year, simply because they didn't know their rights. EPFL doesn't want that to happen anymore!
Contact us
Neutral, free and confidential advice.
Hotline
Wednesday: 9 am – 1 pm
+41 21 693 21 20
