– All “in stock” solutions will be delivered directly to your laboratory, 24 hours after your order (for all orders placed before noon).
– In order to allow the Quality Control to take place, a 6 days delivery delay is applied on all our “out of stock” products, which are produced upon receipt of order.
– In the seldom occurence that our products in stock would not be sufficient to meet the users orders, a new 6 days delivery delay will be applied, allowing the new products to go through our quality control.
– The samples for the Mycoplasma analyses are sent to the service supplier on Monday afternoon, before 3:00PM. Results are communicated by email in a .pdf file on the following Thursday the latest.
IMPORTANT: Our products are delivered in the laboratory areas of the SV and AI buildings. Our users located in other buildings are kindly asked to collect their orders directly in our laboratory during our opening hours.